THIS IS OUR REFUND AND CANCELLATION POLICY AND BY HIRING PANTHRON TECHNOLOGIES FOR SERVICES YOU ARE BOUND BY THIS AGREEMENT AND YOU AGREE TO ABIDE BY OUR POLICIES.
Thank you for taking interest in our digital products and solutions. We stand behind our products and your satisfaction with them is important to us.
Please read and make sure you fully understand our refund policy prior to making a payment.
Panthron Technologies operates as a business and we expect our customers to understand and respect our policies. Our goal as an internet marketing company is to bring the highest value per dollar spent by our customers, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on-time in respect to the services offered to customer.
Web Development:
Web design and development projects require extensive resources, consumes our time and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. If a project gets cancelled, delayed or postponed by the customer, then all monies paid will be retained by Panthron Technologies and if applicable, an additional cost will be charged to the customer for all work completed beyond what was already paid for. No exceptions.
Search Engine Optimization, Social Media Marketing, & Internet Marketing:
Payments for Search Engine Optimization, Social Media Marketing or any of our Internet Marketing services are non-refundable even if a fee was paid in advance. Once a payment or deposit is made, there are no exceptions to our refund policy.
Digital software or pre-built templates:
Digital goods such as a prebuilt plugin, templates or a SAAS product delivered via Internet download or deployed remotely, come with a 14-day no questions asked refund policy and we will happily issue you a refund upon your request.
Any software product that has been purchased during the promotion sale is not entitled to any refund.
* Charges of additional service mentioned in the “Additional services section” are not refundable.
Setup Fees:
Setup fees are applied directly to expenses incurred by Panthron Technologies in the setup phase of any SEO or Internet Marketing campaigns and are non-refundable.
Chargebacks:
We normally ask for customer credit card or payment info so that we can charge the customerS card for services provided OR we may also send an invoice so that you can pay from your end. Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent.
If any chargeback or payment dispute is caused by customer to a bank or credit card company, then customer services and/or projects will be suspended and in some cases all work will be undone (reversed) without notice. Furthermore, the amount of the chargeback fee will be issued to customer (to recover any fees passed on to us by the credit card company).
In Addition, any outstanding balances accrued as a result of the chargeback(s) will have to be paid in full before we restore service, deliver any files, or commence any work.
PLEASE CONTACT US TO ADDRESS ANY BILLING ISSUES AND WE WILL GLADLY HELP YOU.
Requesting a chargeback or opening a dispute for a valid charge from us is fraud. Chargebacks are never a legal or appropriate means of obtaining a refund. All disputes will be challenged by our lawyers with sufficient evidence from our records.
Website Maintenance Plan:
All website maintenance plan payments whether present or past months are non-refundable. In our maintenance plan we use cloud services, paid resources and tools to manage, secure and backup the website. Costs are incurred in the beginning of a plan which are non reversible.
Website Hosting:
All hosting payments whether present or past months are non-refundable. Web hosting accounts are set up from the date of your order and are allotted a limited amount of server resources depending on the plan you purchased.
If customer opens a hosting account but does not use it, payment will still be due. Hosting billing cycles continue until a cancellation notice is received in writing from the customer in writing.
Account Suspension:
All hosting, maintenance plan, and domain payments payments that are 15 days past due will trigger an account suspension. Hosting paid up to 12 month in advance.
Panthron Technologies reserves the right to disable and/or terminate a user’s account, services, or contract if a user is found in violation of our terms and policies. Termination due to policy violations will not be refunded.
Contacting us:
If you would like to contact us concerning any matter relating to this Refund Policy, you may email support@panthron.com
